|
Frequently
Asked Questions
From where can I access PIV?
PIV
can be accessed from home, work or the public library. The computer must
have a connection to the Internet and must be running Internet Explorer
Version 5 or above.
How
can I get my student's ID number?
Ask
your student. Students use their ID numbers daily and are the quickest
source for getting the information. If you cannot get the number from your
student please call the school at 416-7023.
How
can I get my student's PIN?
Ask your
student. Students use their PIN
frequently and are the quickest source for getting the information. If
necessary, you can contact the school at 416-7023.
Why do
I keep getting the message "Error Processing Request" when trying
to log on to PIV?
The wrong student ID number or PIN may have been entered. Confirm that
the correct ID and PIN are entered.
The
wrong school may have been selected. Make sure the correct school is
selected.
The
PIV server possibly is unavailable. Please wait and try again later.
A new PIN may be required if you have correctly entered the ID and PIN,
have selected the correct school, and have confirmed that the system is
available. (If you are able to look up another student's data then the
system is available.) Contact the school at 416-7023 to request a new PIN.
Why is
the assignment information in one or more classes blank?
Assignment and grade information is updated every two weeks at RMHS
unless there is nothing to enter. Some classes are graded by projects
rather than by assignments. The length of the project determines when a
grade is recorded. The project could take as long as a single term to
complete. Therefore, a final grade would be reported at the end of the term
with nothing reported in the interim. Grading procedures for the class are
included in the class expectations that is handed out to each student at
the beginning of the class.
Students should talk with their teachers to determine why a grade or
assignment is not displayed. The teachers can then make adjustments if
necessary.
Why is
grade information missing for the selected class?
Make sure that the correct term is selected under "Select a Marking
Period." PIV reports current class information. Historical assignment
information will only be found for classes that run for more than one term.
Why is the assignment grade an X or Z?
X and Z are special codes for missing assignments. Please return to PIV main page for a
discussion of these codes. Have your student talk to the teacher about
missing assignments.
Why
did my student receive the grade that is recorded?
Have
your student talk to the teacher about a recorded grade. Students are
strongly encouraged to discuss class progress directly with their teachers.
If further clarification is needed then parents can contact the teacher.
Why can't I see attendance information?
Attendance
information is currently not available in PIV. Please call the student
progress line (telephone system) for attendance reports.
|
